“The Quiet Pursuit of Perfection.”
Last updated: [November] [2025]
. Introduction
L’Éclano (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from theleclano.com.
By using our website, you agree to the practices described below.
2. Information We Collect
A. Information You Provide
When you place an order, contact us, or create an account, you may provide:
- Full name
- Email address
- Phone number
- Billing and shipping details
- Order information
- Customer inquiries or communications
B. Information Collected Automatically
When you browse our site, we may collect:
- IP address
- Browser type
- Device information
- Location approximation (not precise)
- Pages visited and usage activity
- Cookies and related analytics data
C. Payment Information
We do not collect or store your card details.
All payments are processed through secure third-party payment gateways that comply with industry security standards. We receive only basic transaction confirmation information such as payment status and order reference numbers.
3. How We Use Your Information
We use your data responsibly to:
- Process and fulfill orders
- Communicate order updates
- Provide customer support
- Improve website performance
- Prevent fraud and misuse
- Comply with legal and regulatory requirements
We do not sell or trade your personal data.
4. Cookies & Tracking
Cookies help us:
- Remember preferences
- Measure site performance
- Improve navigation
You can disable cookies through your browser settings if you prefer. Some site functionality may become limited as a result.
5. Sharing of Information
We may share limited personal information only with:
- Payment processors
- Shipping and logistics partners
- Website service providers
- Legal authorities if required by law
All partners operate under strict confidentiality agreements.
6. International Processing
Your information may be processed by third parties involved in fulfillment, hosting, customer support, or payment processing. We take reasonable steps to ensure your data is handled in accordance with industry standards regardless of location.
7. Data Retention
We retain personal data only for as long as necessary to:
- Complete transactions
- Maintain legal compliance
- Resolve disputes
- Support customer service requests
8. Your Rights
Depending on your region, you may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of information (subject to legal obligations)
- Withdrawal of consent
To request assistance, contact:
support@theleclano.com
9. Security
We take reasonable precautions to protect your data through standard technical and organizational safeguards.
However, no internet-based system can guarantee complete security.
10. Policy Updates
We may revise this policy periodically.
Changes will be posted here and effective immediately upon publication.
11. Contact
For privacy-related questions, reach us at:
support@theleclano.com