“The Quiet Pursuit of Perfection.”
[ Last updated: November 2025 ].
1. Our Approach to Shipping
At L’Éclano, every order is treated with care, precision, and the quiet elegance our brand represents. Each product is crafted through our certified global production partners and shipped directly from the fulfillment location best suited for your region.
This structure allows us to maintain consistent quality while serving clients worldwide.
2. Fulfillment & Dispatch
Once an order is placed:
- Production and preparation typically take 1–3 business days
- During peak seasons or high-volume periods, additional processing time may be required
All items are dispatched directly from our international fulfillment partners to ensure the highest consistency in craftsmanship and packaging.
3. Estimated Delivery Timelines
Delivery times depend on your location and local logistics conditions:
- India: 3–7 business days
- United States: 5–10 business days
- United Kingdom & Europe: 7–12 business days
- Middle East & Asia-Pacific: 6–14 business days
- Rest of World: 10–20 business days
These are standard estimates. Delays may occur due to customs checks, regional holidays, carrier backlogs, or unforeseen disruptions.
4. Shipping Costs
L’Éclano offers Worldwide Priority Shipping for all orders.
- Shipping rates are calculated instantly at checkout
- Depending on your country, customs duties or import taxes may apply. These are the responsibility of the customer.
We do not control or influence customs policies.
5. Order Tracking
After dispatch, you will receive an email containing:
- Your tracking number
- Your courier link
- Estimated delivery updates
Please allow 24–48 hours for tracking activity to appear in the system after the item is shipped.
6. Failed Delivery or Incorrect Address
If the courier cannot deliver due to:
- Incomplete address
- Incorrect address
- Unavailability of the recipient
- Failure to collect the package
The order may be returned to the fulfillment center.
In such cases, we will contact you to arrange reshipment.
Additional shipping charges may apply.
7. Lost, Delayed, or Stalled Shipments
If your shipment:
- Exceeds the estimated timeframe significantly
- Appears stalled in transit
- Shows no status updates for more than 7 business days
Please contact us immediately at:
Our Customer Experience Team will assist in coordinating with the carrier.
8. Global Coverage
L’Éclano ships worldwide.
If your region cannot be serviced due to temporary courier restrictions, we will notify you immediately and offer an alternative solution or full cancellation of the order before production begins.
9. Contact
For all shipping-related concerns or clarifications, reach out to:
Our team responds within 2–3 business days.